General Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is exclusively aimed at consumers.
For Germany: Consumers are defined according to § 13 BGB as any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
For Austria: In the following terms, 'consumer' is understood as
"Consumer" in the sense of the Consumer Protection Act (KSchG) is to be understood.
For Switzerland: In the following terms, 'consumer' is to be understood as the 'consumer' under Swiss law.
For the order, a minimum order value of 12 euros including VAT and plus any applicable shipping costs applies for customers based in Germany and Austria.
12 euros including VAT and plus any applicable shipping costs
for customers based in Switzerland.

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with Dr. O.K. Wack Chemie GmbH.
By listing the products in the online shop, we make a binding offer for the conclusion of a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded by clicking the order button to accept the offer for the products contained in the shopping cart. Immediately after submitting the order, you will receive a confirmation by email.

3. Language of the contract, storage of the contract text

The languages available for the conclusion of the contract: German, English
We store the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

4.1 Delivery Area
We deliver within Germany, Austria, and Switzerland.

4.2 Delivery Options
We ship the products to the delivery address provided during the ordering process.
We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

5. Payment

5.1 Prices
The prices stated at the time of ordering apply. These are
Total prices and include the statutory value-added tax.

5.2 Payment Methods
In our shop, the following payment methods are generally available to you.

Credit card

During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your login data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.
PayPal can offer registered and selected PayPal customers additional payment options in their customer account according to its own criteria. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with PayPal. Further information can be found in your PayPal account.

6. Retention of title

The product remains our property until full payment.
For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.

7. Transport damages

If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to report or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

8.1 Liability for Defects
The statutory liability for defects applies.
For consumers based in Switzerland:
You should examine the nature of the received item as soon as it is feasible in the ordinary course of business and, if defects arise for which the seller is liable, notify them immediately. If the consumer fails to do so, the purchased item is considered approved, unless it concerns defects that were not recognizable during the customary inspection. If such defects arise later, the notification must be made immediately after discovery; otherwise, the item is also considered approved with regard to these defects. Please return the defective product to us with a description of the defect. You bear the transport costs incurred. We provide warranty by remedying defects. This is done at our discretion either by eliminating the defect (subsequent performance) or by delivering a defect-free item (replacement delivery). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to a reduction in price is excluded.

8.2 Warranties and Customer Service
Information on any applicable additional guarantees and their exact conditions can be found for each product and on special information pages in the online shop.

9. Liability

For claims due to damages caused by us, our legal representatives, or vicarious agents, we are always fully liable in the event of injury to life, body, or health,
in the case of intentional or grossly negligent breach of duty, in the case of warranty promises, as far as agreed, or as far as the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), our liability for slight negligence is limited to the foreseeable damage at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

 

10. Code of Conduct

We have submitted to the following code of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)

 

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR)
ready, which you can find here. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.