We are moving. But don't worry, we're only moving our home, not our passion for great care products! From 23.05. - 31.07.2024 there will therefore probably be delivery bottlenecks. Thank you for your understanding and patience during our move!

Legal Terms and Conditions

Please note that the Dr. Wack Chemie GmbH is not the owner of the S100 trademark in the following countries: Great Britain, France, Italy, USA, Canada and Japan. Same is true for P21-S in the USA, China and Canada. In case you would like to order these products in the above mentioned countries we will provide you with identical products under different brand names.

I. General

The following general terms and conditions are for the customers of Dr. O.K. Wack Chemie GmbH who are consumers in terms of the law. A consumer is a natural person who enters into a legal transaction that cannot be attributed to either his or her commercial or independent occupational activities (§ 13 of the German Civil Code).

These general terms and conditions apply to all items that the Dr. O.K. Wack Chemie GmbH offers for shipment to consumers in the online shop at www.wackchem.com. Wack Chemie ships items within and outside of Germany only for orders with a minimum value of 25,00 €. Provisions that deviate from the general terms and condition are valid only if they have been agreed to by the online shop and the customer in writing or electronically. Apart from that, statutory requirements apply, to the extent that they are not modified by our general terms and conditions.

II. Contract formation

When the customer enters his or her personal information and clicks on the "Send order" button, he is placing a binding order for the items in our shopping cart. A purchase contract is formed only when the order has been confirmed electronically or in writing. If the customer does not receive a written confirmation within 2 weeks of placing the order in the online shop, he or she will no longer be bound to the order.

III. Purchase price and payment

The prices specified in the online shop on the day of the order will apply to the contract. In principle, they are considered freight collect ex works or warehouse of Wack Chemie. They are understood to include the respectively applicable value added tax, and include no freight, no postage, no packaging costs, no insurance, and no customs or any other governmental fees. For customers outside of Germany, any bank transfer fees and customs/taxes will be charged to them. Please inquire at your local bank and customs authorities. Shipping costs are 4,95 € within Germany and 11,80 € outside of Germany (third country 9,92 €); No shipping costs by an order value of 50,00 € within Germany and 99,00 € outside of Germany.

The purchase price is due for payment when Dr. Wack Chemie dispatches the item.

If payment is not received by the stipulated due date, the seller is entitled, without additional warning, to demand default interest from the buyer in an annual amount 5% greater than the prime rate published by the German central bank.

The customer is entitled to offset only when the customer`s counterclaims are undisputed or have been determined to be legally binding.

The customer may select from among the following payment methods: Cash in advance, PayPal, credit card. Your paypal- or credit cart account will be charged after the order is completed.

Wack Chemie reserves the right to ship in exchange for payment in advance in certain situations; Wack Chemie is not obligated to make specific reference to this reserved right.

IV. Pickup/delivery

Orders are delivered only to the address that the customer has provided in his or her order. We try to deliver the ordered item to the customer quickly.

V. Warranty

The warranty for defects in the ordered items conforms to the statutory requirements. Defect notices are to be sent to Dr. O.K. Wack Chemie GmbH, Bunsenstr. 6, 85053 Ingolstadt or fax +49 (0) 841 / 635 - 58 or email wack.info@wackchem.com. The warranty period lasts 2 years from the time the ordered item is delivered.

VI. Retention of title

The delivered items remain our property until payment is received in full.

VII. The customer`s right of cancellation as a consumer

Cancellation policy

Right of cancellation

You may cancel the contract within a period of fourteen days without giving reasons. The cancellation period is fourteen days from the day you or a third party nominated by you (other than the carrier) has taken possession of the goods. To exercise your right of cancellation you must inform us,

Dr. O.K. Wack Chemie GmbH, Bunsenstr. 6, 85053 Ingolstadt.
fax: +49 (0) 841 / 635 - 58
email: wack.info@wackchem.com

by providing a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel the contract. To observe the cancellation period it shall be sufficient for you to provide notification of cancellation prior to the expiry of the cancellation period.

The consequences of a cancellation

If you cancel this contract, we must return any payments that we have received from you, including delivery costs (and not including additional costs resulting from you having selected a method of delivery other than the low cost standard delivery offered by us), immediately and in any case no later than within fourteen days from the day we receive notification of your cancellation of the contract. For this refund we shall use the same method of payment that you used for the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged a fee for this repayment. We may refuse the refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

VIII. Final provisions

The law of the Federal Republic of Germany applies to the legal relationships between Wack Chemie and the customer. If one of the provisions in these general terms and conditions is or becomes invalid, the remaining provisions remain hereby unaffected.

Further information

Wording of the purchase contract

The wording of the purchase contract will be stored at our internal systems. You can see the legal terms and conditions at any time here at this site. The order data and the legal terms and conditions will be sent to you via email. You can see your past order information and your customer data when you click at “Account”.


All information and other content on these website pages as well as the website pages or documents (product information) that are linked therein and are subject to the responsibility of Dr. O.K. Wack Chemie GmbH have no binding force. Dr. O.K. Wack Chemie GmbH does not give any warranty or guarantee for the accuracy, topicality or completeness of the content or product properties.

Legal claims do not arise. Errors in content or product properties shall be immediately corrected or removed should we become aware of them.

Dr. O.K. Wack Chemie GmbH will be pleased to inform you upon request about the technical details and delivery availability of individual products or their project progress. Dr. O.K. Wack Chemie GmbH cannot rule out the possibility that the data you transmit may be intercepted or read by third parties or acquired in any other manner. The permanent availability of the products offered online also cannot be guaranteed. Dr. O.K. Wack Chemie GmbH does not give any guarantee that the data and software which can be downloaded or used is free of errors and can be used without limitations. Although we regularly check data for virus attacks, we recommend that you use up-to-date virus software to check data and software for virus attacks after you have downloaded it.

All rights to the texts, graphics and layouts on this website, source texts or parts of the code are held by Dr. O.K. Wack Chemie GmbH and are protected by copyright. The use (duplication, transmission, copying, sending, downloading, alteration, publishing or use in any other form) of the aforesaid requires the express and written consent of Dr. O.K. Wack Chemie GmbH under all circumstances! The unauthorised use of registered trademarks or brands (insofar as they exist) can also lead to claims for compensation and/or injunctive relief.

Dr. O.K. Wack Chemie GmbH is not liable for damages (in particular for direct or indirect consequential damages, loss of data, loss of profit, system or production breakdowns) that may arise from the use of these Internet pages and downloading data. The exclusion of liability does not apply if the damage resulting from the use of the Internet pages and the downloading of data has been caused intentionally or by gross negligence.

In the event of legal disputes with general merchants, the place of jurisdiction is Ingolstadt. The law of the Federal Republic of Germany shall apply.

If names, texts, graphics or source codes have been used that are protected by copyright or infringe third party rights, this has occurred in spite of conscientious checking and is entirely unintentional. Please inform us should such content come to your attention.

We have checked all pages to which we have made a reference (link, hyperlink) in terms of respectability and legality to the best of our knowledge. However, we do not adopt their contents as our own or share the opinion of those responsible for the contents.

Should, contrary to expectations, contents be found or have been found which infringe applicable law or offend common decency on pages to which we have made a reference, the responsible parties hereby distance themselves expressly from these contents.

Contributions that are identified by name, e.g. in forums and guestbooks, do not necessarily reflect the opinion of the responsible parties. The copyright and liability for the published content lies exclusively with the respective authors.

Dr. O.K. Wack Chemie GmbH expressly distances itself from all contents, images and links that are inserted by third parties in the online demos provided by us and do not accept any liability for any content or links that infringe applicable law.

Furthermore, Dr. O.K. Wack Chemie GmbH reserves the right to secure content and links that infringe applicable law and to institute legal proceedings with due cause.

Should you find such content or links, please inform us immediately: wack.info@wackchem.com