We are moving. But don't worry, we're only moving our home, not our passion for great care products! From 23.05. - 31.07.2024 there will therefore probably be delivery bottlenecks. Thank you for your understanding and patience during our move!

Cancellation policy

Right of cancellation

You may cancel the contract within a period of fourteen days without giving reasons. The cancellation period is fourteen days from the day you or a third party nominated by you (other than the carrier) has taken possession of the goods. To exercise your right of cancellation you must inform us,

Dr. O.K. Wack Chemie GmbH, Bunsenstr. 6, 85053 Ingolstadt.
Fax : +49 (0) 841 / 635 - 58
Email: wack.info@wackchem.com

by providing a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel the contract. To observe the cancellation period it shall be sufficient for you to provide notification of cancellation prior to the expiry of the cancellation period.

The consequences of a cancellation
If you cancel this contract, we must return any payments that we have received from you, including delivery costs (and not including additional costs resulting from you having selected a method of delivery other than the low cost standard delivery offered by us), immediately and in any case no later than within fourteen days from the day we receive notification of your cancellation of the contract. For this refund we shall use the same method of payment that you used for the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged a fee for this repayment. We may refuse the refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.